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General Delivery Service Questions
How can I book a delivery?

You can book via phone or by email.

Can I track my Delivery?

Yes, all our vehicles come are equipped with GPS tracking and status updates.

Do you offer proof of delivery?

Yes, we work with our customers to figure out their preferred method for receiving POD’s.

What are your delivery time slots?

We operate 24/7 and can deliver at specific time windows tailored to your requirements.

Are your drivers fully insured?

Absolutely. All our drivers and vehicles are fully insured for goods in transit and public liability.

Do you deliver on weekends and bank holidays?

Yes, we offer delivery services 365 days a year.

What’s your pricing structure?

Pricing depends on distance, urgency, and the size/weight of the goods. We offer competitive dedicated pricing.

Can you handle bulk or palletised shipments?

Yes, we can accommodate anything from small parcels to palletised and oversized items.

Refrigerated Transport Specific Questions
What temperature ranges do your vehicles maintain?

Frozen minus 21, Chilled 0-2, Ambient up to plus 25. Our fridges are able to maintain any temperatures requested by our customers.

Do your vehicles have temperature monitoring?

Yes, all vehicles are fitted with digital temperature logging systems and we are able to provide temperature print-outs upon request.

Are your drivers trained for handling perishable goods?

Yes, all drivers are trained in basic food hygiene and handling.

How do you ensure cold chain integrity?

We use pre-cooled vehicles, calibrated equipment, and monitor temperature throughout transit.

Can I book a dedicated refrigerated vehicle?

Yes, we offer dedicated vehicles to ensure no cross-contamination or shared transport issues.

How quickly can you collect and deliver chilled goods?

We can often collect within 60–90 minutes of booking and deliver the same day depending on location.

What happens if there’s a temperature deviation?

You will be notified immediately and we will follow your pre-agreed contingency plan to minimise risk.

Do you provide multi-temperature compartment vehicles?

Yes, we have dual compartment vans and lorries for mixed-temperature deliveries.

Specialist & Business-Focused Questions
Can you handle recurring scheduled deliveries?

Yes, we are able to offer regular route services tailored to your schedule.

Are you able to collect from or deliver to airports or ports?

Yes, we regularly deliver to major UK airports.

Do you offer return logistics or reverse logistics?

Yes, we can arrange for returns, collections of empty packaging, or rejected goods as required.

Can you provide temperature logs for my records?

Yes, we provide detailed temperature reports upon delivery or on request for audits.

What kind of clients do you serve?

We serve clients in food & beverage, florists, events, manufacturing, and more.

Do you offer warehousing or cold storage?

Yes, we can provide short-term cold storage solutions as part of our logistics packages via our trusted partners.

How far in advance should I book a refrigerated delivery?

We recommend giving as much notice as possible, however we can often arrange same-day services.

Can you handle last-mile cold chain deliveries?

Yes, we specialise in last-mile refrigerated transport for supermarket deliveries, and meal prep companies.